Browsing: Contact centres and CX

From voice notes to video meetings, we’re communicating more than ever – but are we truly capturing what counts?

Using data and personalisation to meet changing customer expectations is a key theme at Insurance Transformation Africa 2025.

Artificial intelligence is redefining the way contact centres serve customers, says CallMiner.

The latest version of Cnnect’s platform brings a suite of enhanced features designed to simplify navigation, improve performance and deliver deeper insights.

The CRM Team invites business and technology leaders to learn more at an in-person event at Microsoft South Africa.

An upcoming webinar will explore CX tech, trends and strategies for standout customer engagement.

For a limited time, Cirrus Bridge is offering professional UI/UX design services at a highly accessible rate.

CallMiner Outreach combines industry-leading conversation intelligence with innovative customer feedback capabilities to improve customer satisfaction, loyalty and retention.

AI is proving to be a gamechanger in optimising operations, improving customer satisfaction and driving innovation.